Refund policy

Return

Thank you for shopping at Fashion Couture! If you're not completely satisfied with your purchase, you may return your item in its original condition within 30 days of receipt for a refund. To initiate a return, contact us at info@fashioncouture.co.uk with your order number and reason for return. Once received and inspected, refunds are processed within 10 business days to your original payment method. 

Return postage

Customers arrange and pay for return postage initially, and Fashion Couture reimburses the return postage cost. We do not include a prepaid return label in your parcel. Please contact us at info@fashioncouture.co.uk before posting your return so we can provide return instructions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fashioncouture.co.uk.